SALES AND REFUNDS POLICY
Last Updated: 11/06/2025
Thank you for visiting geraldrobison.com. This Sales and Refunds Policy explains how orders, payments, travel reimbursements, and refunds are handled for products and services purchased through our website. By making a purchase or booking Dr. Gerald Robison for an event, you agree to the terms outlined below.
Dr. Gerald Robison offers books, teaching materials, seminars, and related ministry resources through geraldrobison.com.
Some products may also be fulfilled by third-party platforms such as Amazon, Barnes & Noble, or other distributors. In such cases, their respective sales and refund policies apply.
All product descriptions, pricing, and availability information are provided to help you make an informed purchase. We reserve the right to correct any errors or update information at any time without prior notice.
All prices listed on geraldrobison.com are in U.S. dollars (USD) unless otherwise stated.
Prices may change without notice.
Payments are securely processed through our designated payment gateway(s).
You are responsible for providing accurate and complete billing information.
We reserve the right to refuse or cancel any order if fraudulent activity or incorrect billing information is detected.
After placing an order, you will receive an email confirmation with your order details.
Digital Products: Delivered electronically within minutes to your provided email address.
Physical Products: Shipped via trusted carriers; delivery times vary based on location and availability.
Shipping Delays: We are not responsible for delays caused by carriers, customs, weather, or other factors outside our control.
Returns are accepted within 14 days of delivery if the item is defective or damaged.
To initiate a return, email info@geraldrobison.com with your order number and issue details.
Returned items must be in their original condition and packaging.
Approved refunds or replacements are processed within 7–10 business days after receipt.
Due to the nature of digital content, all sales are final once the product has been delivered or accessed.
Refunds are only available in cases of duplicate purchases or verified technical issues preventing access.
Cancellations made 7 or more days before the event may be eligible for a full refund or transfer to a future date.
Cancellations made within 7 days of the event are typically non-refundable.
If an event is canceled or rescheduled by the organizer, attendees will receive a full refund or credit toward a future event.
If Dr. Gerald Robison is requested or required to travel for a speaking engagement, seminar, or event, the hosting organization or client is responsible for covering all associated travel expenses.
Travel-related costs may include, but are not limited to:
Airfare or mileage reimbursement (if driving).
Lodging accommodations (hotel or equivalent).
Meals and reasonable per diem expenses during travel.
Ground transportation (e.g., rental car, rideshare, or airport transfers).
All travel arrangements and reimbursements must be agreed upon prior to the event and outlined in the booking confirmation or speaking agreement.
We only replace products if they are defective, damaged, or incorrect.
To request an exchange, email info@geraldrobison.com with your order number and a description of the issue. Please include a photo if applicable.
Customers are responsible for return shipping costs unless the item was defective or sent in error.
Original shipping charges are non-refundable.
Once your return or refund request is approved, you will receive an email notification.
Refunds are typically processed within 7–10 business days depending on your payment provider.
If you purchased a product through an external retailer (such as Amazon or Barnes & Noble), please follow that retailer’s refund and return policies. geraldrobison.com cannot process refunds for purchases made through other vendors.
For any questions about your order, event booking, travel reimbursement, or refund, please contact:
Email: info@geraldrobison.com
Website: www.geraldrobison.com
We aim to respond to all inquiries within 2–3 business days.
We may update this Sales and Refunds Policy periodically. Updates will be reflected by the “Last Updated” date above. Continued use of the website or engagement of services constitutes acceptance of the revised policy.